Service Order Details
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Customer: CAREEN HARDING Phone: 647-703-7999 |
Province : Ontario City : Mississauga |
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Tag Number : MED-1007613 |
Date : 2023-11-28 02:06:56 |
| Order Taken By : | |
| Repaired By : | |
| Product Detail | |
| Item: | N18Q3 |
| Serial Number / IMEI: | |
| In Warranty: | No |
| Accessories Supplied: | |
| Type Of Service: | Regular |
| Problem Detail: | NOT TURNING ON June 6th 2021 3:30 PM ::: CX. Approved the repair est. of $145. or if cannot repair, then we have to give her the motherboard est. which will be $225 & above. She approved in both case but still have to call her.... ESTIMATE APPROVED.... MF June 7th 2021 1:30 PM ::: Texted the CX. that a part has to be ordered from China & will take 15~30 days for the part to come in . If all ok she will text back... MF July 2nd 2021 1:30 PM ::: Call the CX. & told her that we received the part but it was of a different version. Requested her whether she could wait for another 30 days., she agreed to it & told us to order Part again... Part reordered... MF August 5th 2021 4:25PM ::: Talked to CX. & told her that we are not getting the correct Parts, ordered twice but still the same. Now I recommended her to replaced the whole motherboard which she agreed & is willing to spend $235 + Taxes.... ESTIIMATE APPROVED...... MF Aug. 11 at 11:15 am called, no answer, we replaced MB $235............. Khawer Aug. 11 at 11:27 am informed cx. Laptop is ready, we replaced MB $235............. Khawer Aug. 20 at 1:01pm she paid cash and picked up her Laptop ............... Khawer |
| Service Order Description: | |