Service Order Details
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Customer: Ahmed Vanker Phone: 647-787-4884 |
Province : Ontario City : Mississauga |
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Tag Number : MED-1005835 |
Date : 2024-09-29 23:24:33 |
| Order Taken By : | Khawer |
| Repaired By : | |
| Product Detail | |
| Item: | 13-4005DX |
| Serial Number / IMEI: | |
| In Warranty: | No |
| Accessories Supplied: | NO ADAPTER |
| Type Of Service: | Regular |
| Problem Detail: | dead, according to cx, we fixed thisd laptop about a year ago.... Khawer Aug. 26 at 7:00pm cx called for update, informed him that Technician checked and found problem in the board, he was asking for estimated cost, told him it will be less then $200.......... Khawer August 27th 2020 2:45 PM :::: Talked to the CX. & told him that there is short on the main motherboard & told him NOT TO USE THE OLD Charger as that might have caused the notebook to get shorted. Est. given $225 which he approved & he is going to buy an original charger from us too. Kindly consider a discount if possible. ESTIMATE APPROVED.. .MF August 29th 2020 2:45 PM :::: Replaced the power management MOSFET & the power caps. All works fine. Tested ok. Please inform CX. to purchase a New AC charger as the old one might be defective. READY FOR PICKUP.......... MF Aug. 29 at 6:05 informed cx ur Laptop is ready, u also need adapter, we are still testing it, if u need urgent I can get it otherwise it will be in store tomorrow evening, he said tomorrow will be OK............. Khawer Oct. 10 at 5:12 pm customer came back with charging issue, told him we fixed the motherboard where as this is charging issue, we will check and call you ........ Khawer |
| Service Order Description: | |