Service Order Details
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Customer: Hussan Hassan Phone: 519-404-2092 |
Province : Ontario City : Mississauga |
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Tag Number : MED-1005816 |
Date : 2020-08-27 16:00:52 |
| Order Taken By : | Khawer |
| Repaired By : | |
| Product Detail | |
| Item: | MS-16J9 |
| Serial Number / IMEI: | |
| In Warranty: | No |
| Accessories Supplied: | |
| Type Of Service: | Regular |
| Problem Detail: | No display, Check and call customer $100 pre-approved August 25th 2020 2:45 PM :::: Call the CX. & told him that the LCD cable is broken & has to be repaired. Estimate given to CX. $185 for the cable repairs. He said that he would call in a bit to let us know.... MF August 25th 2020 4:45 PM ::::: The CX did not call about the estimate but since it was all open & the wires were all spread out & since there was a Pre-Approval $100 so I repaired the cable. If he make a fuss about the $185, just discount him a little $$$ amount not much, & inform him that we cannot sit on estimates for a long time, we have to take decissions right away or in a matter of time as we deal with other CXs. too on daily basis..... READY FOR PICKUP...MF Aug. 26 at 3:44pm informed cx., ur Laptop is ready..........Khawer |
| Service Order Description: | |