Service Order Details
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Customer: YEON WOO Phone: 647-999-1336 |
Province : Ontario City : Mississauga |
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Tag Number : MED-1003737 |
Date : 2020-03-26 03:24:05 |
| Order Taken By : | Khawer |
| Repaired By : | |
| Product Detail | |
| Item: | 24-b029c |
| Serial Number / IMEI: | |
| In Warranty: | No |
| Accessories Supplied: | |
| Type Of Service: | Regular |
| Problem Detail: | Dead, check $100 pre-approved, if more call customer........ Khawer October 27th 2019 2:25PM ::: Talked to the CX. & she agreed the estimate for $185 for the power problems. She was asking for some discount is possible. ESTIAMTE APPROVED... October 29th 2019 1:25PM :::: INFORMED CX (YEON WOO). ABOUT THE DING & CRACK ON THE GLASS (TOP LHS) WHICH IS NOT CAUSED BY US. WAS THERE BEFORE WE RECEIVED THE DESKTOP. BUT THIS IS NOT NOTICEBLE & DOES NOT EFFECT THE PERFORMANCE OF THE DESKTOP. WORKS FINE. Replaced the power capacitor on the main motherboard. All works fine. Tested ok. FYI CALLED CX ON 11/04/19 AT 12;35 PM WILL COME on friday helen November 15th 2019 3:00 PM :::: Please DO NOT charge any $$$ amount from the CX. & the CX said that he would find a screen online & give us a call when he does find one & we try to compensate & be fair in every possible way since we have not charged a single penny for the repairs. Can't blame anyone for the damage, right in grey area .... MF |
| Service Order Description: | |