Service Order Details
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Customer: HEATHER HAWES Phone: 416-716-8599 |
Province : Ontario City : Mississauga |
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Tag Number : MED-1003290 |
Date : 2020-03-22 08:39:26 |
| Order Taken By : | Khawer |
| Repaired By : | |
| Product Detail | |
| Item: | 15-BS058CA |
| Serial Number / IMEI: | CND7370HRW |
| In Warranty: | No |
| Accessories Supplied: | POWER ADAPTER RACK 04 |
| Type Of Service: | Regular |
| Problem Detail: | HINGES ARE BROKEN $125 IS PRE-APPROVED, IF MORE CALL CUSTOMER FOR APPROVAL............ KHAWER August 27th 2019 1:05PM ... Called the CX. to inform her that 2 metallic studs have to be installed (Which are very costly) to keep the frame assembly stable & the estimate will cost $185... But no answer from the CX. Left a voice message on her phone to call us back.. NO REPAIR STARTED ON THE NOTEBOOK UNTIL THE CX. CALLS BACK >>>>>> August 27th 2019 3:00PM ::::: No Reply from her yet.... Pls est. $185 August 27th 2019 3:42PM ::::: CX called & approved the est. of $185 for the LCD hinges repairs August 28th 2019 1:15PM :::: Repaired the LCD hinges with 2 metallic studs. All works fine. Tested ok... Ready for Pickup ... MF Aug. 28 at 5:49pm recorded msg your Laptop is fixed.... Khawer |
| Service Order Description: | |