Service Order Details
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Customer: LINO FEIJO Phone: 416-399-6771 |
Province : Ontario City : Mississauga |
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Tag Number : MED-1003254 |
Date : 2020-03-28 05:04:18 |
| Order Taken By : | Khawer |
| Repaired By : | |
| Product Detail | |
| Item: | A1466 |
| Serial Number / IMEI: | C17Q53MYG940 |
| In Warranty: | No |
| Accessories Supplied: | |
| Type Of Service: | Regular |
| Problem Detail: | DEAD, LOOKS LIKE POWER BOARD ISSUE, $125 PRE-APPROVED, IF MORE CALL CUSTOMER FOR APPROVAL, NO ADAPTER.... KHAWER August 22nd 2019:::: Called the CX. to re-estimate the repairs. CX. Approved for $225 & if battery needed additional of $70 will be added. ESTIMATE APPROVED August 25th 2019::: Text send to the CX for the delays in repairs as the SMC chip confirmed is defective, this is why the battery does not charge well & turning on problem. Part to be ordered: will take 15~25 days for the part to come in. September 10th 2019 4:05PM :::: Replaced the SMC chip. All works fine. Battery charged 100%. Tested ok. Texted the CX for pick-up options. Sept. 11 at 12:41pm recorded msg that your laptop is fixed, pls pickup........ Khawer |
| Service Order Description: | |