Service Order Details
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Customer: BASIL RAJA Phone: 437-580-4377 |
Province : Ontario City : Mississauga |
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Tag Number : MED-1001827 |
Date : 2020-04-12 07:18:04 |
| Order Taken By : | |
| Repaired By : | |
| Product Detail | |
| Item: | XPS 13 |
| Serial Number / IMEI: | |
| In Warranty: | No |
| Accessories Supplied: | |
| Type Of Service: | Regular |
| Problem Detail: | FRAME NEAR HINGE IS BROKEN AND MAY BE THE REASON FOR NOT POWERING UP MAY HAVE SOFTWARE ISSUE AS IT TURNS ON BUT IS STUCK AT DELL LOGO DATA IS IMPORTANT, ...... GIVE QUOTE TO CX JAN 12 AT 1:35PM INFORMED CX THAT TECH IS TRYING TO SEE IF UR HARD DRIVE IS READABLE OR NO, FOR FIXING THE HINGES IT WILL BE ABOUT $100, WHERE AS HD COST WILL BE ABOUT $65 FOT 500GB AND $80 FOR 1TB.... KHAWER CX APPROVED $200... KHAWER JAN 28, 2019 6:13 PM, CALLED CX TO LET HIM KNOW THAT PARTS ARE NOT AVAILABLE FOR THE MOTHER BOARD AS IT IS A BRAND NEW LAPTOP MODEL, IT WILL COST $350-$400 FOR PARTS BUT EVEN THEN NOT GUARANTEED TO WORK. MOTHER BOARD WILL COST $700. CX JUST WANTS HINGE TO BE FIXED $75, HE WILL DO MOTHER BOARD LATER WHEN IT IS CHEAPER... HASSAAN |
| Service Order Description: | |